優(yōu)質護理服務在慢性病防治院門診中的應用評價(1)
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【摘要】目的探討優(yōu)質護理服務在慢性病防治院門診中的應用。方法選取門診就診的采用優(yōu)質護理服務實施后的228例患者作為實驗組,門診優(yōu)質護理服務實施前的患者219例作為對照組。采用問卷調查的形式,觀察比較患者對門診護理服務滿意度。結果實驗組的各項滿意度評分均高于對照組(P<0.01),患者的總滿意度97.76%也高于對照組的91.56%(P<0.05)。結論優(yōu)質護理服務能夠提高門診護理工作服務質量,提高患者的滿意度和認可度,從而使醫(yī)院在競爭中處于有利的地位。
【關鍵詞】優(yōu)質護理服務;慢性病防治;應用評價
Application evaluation of high-quality nursing service in outpatient department of the hospital of of chronic disease control and prevention DAI Li-zhu.Longgang District Hospital for Chronic Diseases,Shenzhen 518172,China
【Abstract】ObjectiveTo discuss the application of high-quality nursing service in outpatient department of the hospital of chronic disease control and prevention.Methods228 patients in our outpatient department who were treated with high-quality nursing service were retrospectively analyzed, 219 patients who were treated before high-quality nursing service implied were retrospectively analyzed ......
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